Take a Stroll with City Stroller-- Due to length restraints a large amount had to be removed from this post. The original will also be shared. :)
One of the services offered by Wishing Well Travel is Fee Free Stroller Rental booking. Stroller Rental is a great service, it allows you to travel from home to the parks without having to worry about flying or driving with extra items, and ensures your little Pirate or Princess will have a carriage in the parks. Several companies offer this unique and fun service at both Walt Disney World and Disneyland. In this article, I would like to introduce you to Jewel of City Stroller in California. City Stroller has two locations that cover the Northern and Southern California areas, to include Disneyland.
In 2010, Jewel started City Stroller, a family owned and operated rental business that delivers strollers and other items families may need while on vacation. The idea came to her after watching a family in NYC check a car seat because their rental company could not promise them a seat would be available to rent when they arrived. The concept of stroller rental through City Stroller is simple; providing families with baby equipment crucial to their family travel needs in a timely fashion so they can focus on making memories.
Here is a bit of the interview I did with Jewel~
Autumn: Why is renting a stroller from City Stroller a better idea than renting directly from Disneyland?
Jewel: As adults we forget how easy a toddler or child gets tired and cranky – carrying 30 to 40lbs back to the car or hotel is the pits. Even if you rent a theme park stroller, you have to turn it in before leaving the park and then carry everything back to your car or hotel.
Autumn: What can you tell me about the items you carry that make you stand out?
Jewel: We use No-Flat tires on our strollers to not only cut back on repairs, but also ensure our customers have the best quality product. We recently just decided to use our Baby Joggers for our in park rentals as everything on a Baby Jogger unit is replaceable even the frame and make our Britax a travel only system since they cannot handle the park conditions as well. Our most popular stroller model currently is the City Mini GT Double we just cannot keep them in the warehouse.
Autumn: Describe a typical day at City Stroller.
Jewel: On the delivery side the day starts the evening before as we load the vans the night before. All we have to do is wait until 9:15am for any new orders to come through and double check the paper work in the morning, and then it is off to Disneyland we go. We have a predetermined delivery and pick-up route but we try to by noon before heading back to the stroller cave to unload the vehicle, strip and wash the returned stroller seats and canopies. Upon arrival, we inspect each stroller; we look to see if the joints and wheels need lubricated and check the fabric for tears, we also replace parts and pieces individually as needed. I can tell by the rotation of the wheels – when a wheel needs replaced. Due to our standards, we completely clean each stroller after we pick it up. Each seat is hand washed and if needed a high-pressure hose is used to breakup anything we missed in the hand washing. Once clean, the seats are placed back on the frame and dried in the sun or air-dried by a heater, and then we spray them down with a Lysol/Febreeze solution. Every week the foot area gets a scotch guard coat. We then inspect each stroller to ensure it is in working shape, and looking good before it goes out the door. On the office side of a rental after a customer places an order online we double-check the last name on the reservation by phone call or email to ensure it matches the hotel reservation, if these do not match we will not be able to leave the stroller at the hotel for the guest. Then we process the paperwork and make a nametag for each family’s stroller. Unlike some other companies, we ONLY put the family’s last name on the reservation paperwork to protect their personal information. Then the reservation is entered into an online calendar and an inventory dispatch system, this protects us in case one system ever crashes.
Autumn: What is one rental that has really touched and stayed with you?
Jewel: If I have to pick one, I have a hand written Thank you letter I keep on file written on Disneyland Hotel stationary from a father of a Make a Wish Foundation child. Princess Peyton, who sadly is no longer with us, came to Disneyland in January 2012 from Canada. Rapunzel was her favorite princess, so I gathered as much Tangled merchandise as I could and at delivery put it in the stroller to make her trip just a bit more magical. If I can give just a fraction of happiness to each client, I am very content.
Jewel also shared with me that currently City Stroller is Beta Testing the rental of Mini Plus Keurigs.
City Stroller is an official vendor for The Walt Disney Company and their Good Neighbor Hotels. You can learn more about this great local owned company by visiting them online at www.citystrollerrentalss.com or following them on Facebook at www.facebook.com/CityStrollerRentals .
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